Do more. We develop simple to use connected systems which allow organisations to operate with
more speed.
BETTER CONTROL
See everything. We provide complete visibility which allows organisations to control their processes and measure performance.
BITRIX24
CUSTOMER RELATIONSHIP MANAGEMENT
The CRM in Bitrix24 provides a platform to organize and track interaction with potential or existing clients, partners, agents and other contacts.Bitrix24’s CRM forms a contact base where the interaction and the history of contacts are managed and stored.
PROJECT & TASK MANAGEMENT
Bitrix24 has extensive organisational features which enhance efficiency at the personal and group levels. Tasks can be defined for oneself or assigned to a colleague, or delegated after being received. Project management features of the product are imbedded in the ‘groups’.
COMMUNICATION & COLLABORATION
Time is money and nothing is faster than real time communications. Bitrix24 gives you a wide choice of real time communication tools, from instant messaging and group chat to phone calls, mobile messaging, video calls and videoconferencing.
TWILIO
MULTICHANNEL
AGENT PORTAL
Support SMS, voice, WhatsApp, Facebook Messenger, LINE, WebChat on one platform. Manage tasks across multiple channels with a single user interface. Create engagement workflows and intelligent routing tailored to your business. Integrate with Google Contact Center AI to surface relevant information and recommended responses
CRM & HELPDESK INTEGRATION
Embed within Salesforce, Zendesk, or nearly any other CRM, Build and deploy customizations easily. Use API integrations to pull in inventory data, customers’ past orders, payments, etc. Connect with ecosystem partners that provide certified integrations for WFM and campaign dialers
UNLIMITED
REPORTING
Create, share, and consume reports with drag-and-drop ease. Add custom metrics and KPI monitoring. Access interaction data with your own reporting tools using export APIs. Use performance trends to further inspect and iterate your contact center
SOCIAL MEDIA
CASE STUDIES
CONTACT MANAGEMENT
Sidewalk Labs is Alphabet Inc.’s urban innovation organization. Its goal is to improve urban infrastructure through technological solutions and tackle issues such as cost of living, efficient transportation and energy usage.
EVENT MANAGEMENT
KPMG manage the provision of training courses to the British Civil Service and required a workflow automation solution to automate this process. Approximately 1000 courses are delivered each month across the UK
SALES & PROJECT MANAGEMENT
Amazing Lash Studio franchises worldwide, bringing the founders vision to create lasting beauty and confidence to beautify women, offer exceptional care and set the pace for industry standards, to each of its guests and to franchise owners.
Book an Online Demonstration
Are you interested in Bitrix24 but need to see whether the solution is a good fit for your business? Click on the button to arrange an online demonstration with one of our team to ensure Bitrix24 meets all your requirements.