The CRM in Bitrix24 provides a platform to organize and track interaction with potential or existing clients, partners, agents and other contacts.Bitrix24’s CRM forms a contact base where the interaction and the history of contacts are managed and stored.
Bitrix24 has extensive organisational features which enhance efficiency at the personal and group levels. Tasks can be defined for oneself or assigned to a colleague, or delegated after being received. Project management features of the product are imbedded in the ‘groups’.
Time is money and nothing is faster than real time communications. Bitrix24 gives you a wide choice of real time communication tools, from instant messaging and group chat to phone calls, mobile messaging, video calls and videoconferencing.
Support SMS, voice, WhatsApp, Facebook Messenger, LINE, WebChat on one platform. Manage tasks across multiple channels with a single user interface. Create engagement workflows and intelligent routing tailored to your business. Integrate with Google Contact Center AI to surface relevant information and recommended responses
Embed within Salesforce, Zendesk, or nearly any other CRM, Build and deploy customizations easily. Use API integrations to pull in inventory data, customers’ past orders, payments, etc. Connect with ecosystem partners that provide certified integrations for WFM and campaign dialers
Create, share, and consume reports with drag-and-drop ease. Add custom metrics and KPI monitoring. Access interaction data with your own reporting tools using export APIs. Use performance trends to further inspect and iterate your contact center
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Are you interested in Bitrix24 but need to see whether the solution is a good fit for your business? Click on the button to arrange an online demonstration with one of our team to ensure Bitrix24 meets all your requirements.