The CRM in Bitrix24 provides a platform to organize and track interaction with potential or existing clients, partners, agents and other contacts.Bitrix24’s CRM forms a contact base where the interaction and the history of contacts are managed and stored.
Bitrix24 has extensive organisational features which enhance efficiency at the personal and group levels. Tasks can be defined for oneself or assigned to a colleague, or delegated after being received. Project management features of the product are imbedded in the ‘groups’.
Time is money and nothing is faster than real time communications. Bitrix24 gives you a wide choice of real time communication tools, from instant messaging and group chat to phone calls, mobile messaging, video calls and videoconferencing.
Design the ideal agent experience, integrate with communication channels you already use and gain complete operational insight. Manager Phone, Chat, WhatsApp and Email communications in one place. Integrate with your CRM data.
Real-time video applications that scale as you grow, from one-to-one chats to larger group rooms with multiple participants. High-quality connections powered by WebRTC that are supported across major browsers and all devices.
Reach your customers on their preferred channels—at every stage of the customer journey—no matter where they are in the world. SMS, voice, email, WhatsApp and more. Easily add channels to keep up with customers’ preferences and adopt emerging channels as required.
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Are you interested in Bitrix24 but need to see whether the solution is a good fit for your business? Click on the button to arrange an online demonstration with one of our team to ensure Bitrix24 meets all your requirements.