Bitrix24 provides training material including online courses and how to videos showcasing different features of the system. Alongside this material is free ticketing support for all commercial license holders.
1. Question can be tracked in the helpdesk portal available to all commercial Cloud and Self Hosted users
2. Answers are provided by a Bitrix24 support agent within 24 hours
Intreface provide you with a dedicated technical contact who is a qualified Bitrix24 engineer. They will work with you in order to understand your business requirements and can be contacted via our portal, by phone, email or messenger.
1. Fast support during UK and US (East Coast) office hours by your dedicated technical associate
2. No restriction on the number of requests you can submit
3. Access to extra help and support in our helpdesk portal
Premium support is the highest package for organisations who need an extra level of detailed technical knowledge, and extended hours of contact with their support engineer.
1. More in depth support with time restrictions extended to 1 hour per request
2. Extended contact hours up to 10pm on weekday evenings and weekends
3. Premium level of support for organisation with critical business needs