Case Study: KPMG
A professional service company and one of the Big Four auditors. Located in London the group employs 189,000 people and has three lines of services: audit, tax, and advisory.
Visit their website here kpmg.com
THE PROBLEM
KPMG manage the provision of training courses to the British Civil Service and required a workflow automation solution to automate this process. Approximately 1000 courses are delivered each month across the UK. Using multiple sub-systems to arrange bookings, course locations and resources required a large team of administrators to manage a complex business critical process manually.
THE SOLUTION
Intreface worked closely with technical and business facing teams at KPMG to model a workflow solution that would automate most of the manual intervention in the process. In achieving this, we have been able to provide KPMG with far greater speed and control in this area of their business.
- Testable processes – We paid great attention from the start to create multiple sub-processes that had single responsibilities. We could test these processes in isolation and give KPMG confidence that in a business critical environment we could test efficiently.
- Maintainable design – We worked hard to ensure we could move our code and configuration through multiple pre-production environments. To do this we built a bespoke update module allowing KPMG to roll out updates with complete control.
- Separation of concerns – Working closely with developers from KPMG meant we could consume a layer of web services provided by the client. This allowed KPMG to control business logic and creation of presentation data, and supply it on demand to the workflow tool.