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Multi channel call centre solution including WhatsApp, SMS and phone, intelligently routing, automated chatbots and detailed reporting
Provide your customers with their preferred communications including WhatsApp, Facebook Messenger, SMS and phone. Give agents all the information they need in one place to allow them to wrap up enquiries quickly. Intelligently route calls and messages to the best suited agent, deploy automated chatbots to save on resources and gain full insight into your processes and agents performance.
Watch our demo here – Twilio Flex Integration with Bitrix24