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Multi channel call centre solution including WhatsApp, SMS and phone, intelligently routing, automated chatbots and reporting
Provide your customers with their preferred communications including WhatsApp, Facebook Messenger, SMS and phone. Give agents all the information they need in one place to allow them to wrap up enquiries quickly. Intelligently route calls and messages to the best suited agent, deploy automated chatbots to save on resources and gain full insight into your processes and agents performance.
Watch our demo here – Twilio Flex Integration with Bitrix24
Twilio Flex in Bitrix24 is a highly customisable contact center solution that allows businesses to build and manage their own contact center experiences.
With Twilio Flex, businesses can engage customers through multiple channels such as voice, SMS, chat, and social media, ensuring seamless communication across multiple touchpoints.
The solution provides advanced analytics and reporting capabilities, giving businesses valuable insights into customer interactions and agent performance.
Are you interested in Bitrix24 but need to see whether the solution is a good fit for your business?
Click on the button to arrange an online demonstration.