Support

Support & Implementation Packages

Our range of support packages are tailored to ensure you get the most out of your system and designed to keep you updated with the latest features. They are available for both Bitrix24 and monday.com

    • Power Up

      £ 1,450 / year
      • Up to 9 Users
      • Customer Success Manager
      • Account Manager
      • Training Session
      • Support Contract
      • 6 Hour Response*
    • Turbo Charge

      £ 2,450 - 3,950 / year
      • 10 - 49 Users
      • Customer Success Manager
      • Account Manager
      • Scoping Meeting
      • Training Session
      • Support Contract
      • 6 Hour Response*
      • Review at 6 Months
    • Rocket Power

      £ 4,450 / year
      • 50 - 99 Users
      • Customer Success Manager
      • Account Manager
      • Scoping Meeting
      • Training Session
      • Support Contract
      • 4 Hour Response*
      • Quarterly Business Review
      • Executive Business Review
    • Warp Speed

      £ 7,750 / year
      • 100 + Users
      • Customer Success Manager
      • Account Manager
      • Scoping Meeting
      • Training Session
      • Support Contract
      • 1 Hour Response*
      • 7 Day Assistance**
      • Quarterly Business Review
      • Executive Business Review

*Response times are within working hours of 7am -9pm GMT, Monday to Friday. **7 Day Assistance is available 7am -9pm GMT, Monday to Friday and 9am -1pm GMT, Saturday and Sunday. Read our full SLA here www.intreface.com/sla.pdf

Customer Success Manager

A single point of contact who will learn your business needs and support you to implement these into your system. Your Customer Success Manager is available to contact by phone, email and in person. They will host your scoping and review meetings and have overall responsibility for the success of your project.

Account Manager

A contact for all commercial matters who is available to discuss costs and agree to special rates. Your Account Manager is available to contact by phone, email and in person. They will host your review meetings and have overall responsibility for matters related to license and support renewals. .

Scoping Meeting

Choose an online or in person meeting with your Customer Success Manager and your team to fully scope out your requirements and plan the implementation of your new system. From the information gathered at the meeting we provide a Statement of Work document for your perusal and approval.

Training / Setup Hours

Choose to use these hours to train your team or for custom implementation work. We will design training schedules that suit the needs of all users and our development team can implement the more technical requirements that you have.

Support Contract

Our support contract allows your admins to make unlimited ‘how to’ requests and report bugs to your dedicated Customer Success Manager in addition to pre-paid training and setup hours. Contact channels include phone, email, ticket and in person and we provide assistance under SLA terms that minimize interruptions to your system.

7 Day Assistance

For businesses that need support 7 days a week we can assist you. Our 7 Day Assistance package provides you with access to a Customer Success Manager every day of the week.

Quarterly Business Review

In order to keep your project on track, we provide regular reviews with your admin and project team to check the progress of the agreed implementation plan and introduce new features that may benefit your business. With this rolling approach to software implementation, you can be assured your business is benefiting from the very latest technology solutions.

Annual Business Review

In order to keep your management teams up to date with the value provided by the software and our support, we provide an annual executive level review. This is an opportunity to review key statistics about the use of the software by department and consider opportunities to further benefit from features not yet implemented into the business.

Evaluation Packages

If your requirements are complex to configure we have packages to help you. Our evaluation packages include scoping of requirements, setup of key features and support from a dedicated Customer Success Manager

 

Our paid packages can be refunded if you proceed with a purchase at the end of the evaluation period.

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