Twilio Flex

Twilio Flex – The world’s most flexible cloud contact center

 

Customisable Agent Platform, CRM & Helpdesk Integration and Unlimited Reporting

Customisable Agent Portal

  • Support SMS, voice, WhatsApp, Facebook Messenger, LINE, WebChat on one platform
  • Manage tasks across multiple channels with a single user interface
  • Create engagement workflows and intelligent routing tailored to your business
  • Integrate with Google Contact Center AI to surface relevant information and recommended responses

CRM & Helpdesk Integration

  • Embed within Salesforce, Zendesk, or nearly any other CRM
  • Build and deploy customizations easily
  • Use API integrations to pull in inventory data, customers’ past orders, payments, etc.
  • Connect with ecosystem partners that provide certified integrations for WFM and campaign dialers

Unlimited Reporting

  • Create, share, and consume reports with drag-and-drop ease
  • Add custom metrics and KPI monitoring
  • Access interaction data with your own reporting tools using export APIs
  • Use performance trends to further inspect and iterate your contact center
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